COVID-19
In light of the uncertain situation with Covid-19 I thought it might be helpful for customers to know what measures I’m putting in place and what I advise based on current government guidelines:
Stationery design work is done from my home studio so if I have to self isolate this won’t affect your orders.
We are currently looking for other printing options just in case our printers has to close.
Any stationery clients who have to postpone their wedding, we will obviously transfer your stationery booking to whatever date you reschedule to free of charge.
We are happy to provide a free digital version of your invitation design reworked to tell your guests of the change in date and circumstances.
This is an unprecedented situation and we are trying our absolute best to help out any clients whose weddings have or may be affected.
We would definitely advise checking with your wedding insurance company asap to see where you stand with any issues relating to Coronavirus.
With any luck couples will be able to go ahead with their weddings or reschedule with as little financial effect as possible and small businesses, like ourselves, won’t go out of business.
Most of all we hope you and your families remain healthy .
Ordering
When placing an order with the de Winton Paper co you will be advised of current production times on payment of your initial invoice. This first payment books the order into the studio diary and it is at that point, no earlier that we can confirm an exact schedule for the work. For the pre designed collections, in busy times this can take up to 6 weeks from filling in the Information Form to completion. For bespoke it can be up to 3 months from filling in the Information to receiving your stationery.
If you have an urgent order please let us know & we’ll let you know if it’s possible. if there is availability we can rush things through, however this will incur an extra charge. If you are ordering through the website email us before making your payment to make sure we can achieve your deadline.
Once we’ve received payment and approved your order, you will be emailed an Information Form to fill in. Here, you will be able to specify your preferred envelopes as well as filling in all of your information for the stationery. Once you have sent this back, the design and layout process can begin.
Please refer to the Bespoke Ts&Cs for more information
Timings
Designer Harriet de Winton reserves the right to extend draft deadlines by up to a few days if she believes the work will benefit from additional time spent and prior warning will be given.
Please refer to the Bespoke Ts&Cs for more information
Wording & Proofs
Your jpeg proof will be emailed over for you to check wording, layout and spelling. If you have commissioned a map, please allow for an extra 5 to 7 days. If there are any changes needed a second and third proof will emailed to you free of charge, please allow another 5 business days for these. After this time any further amendments will incur a charge of £15 per amendment.
It is up to you to make sure that the wording on the order is exactly as you would like it to appear on your invitations. De Winton Paper co cannot be held responsible for any spelling mistakes etc. I will not begin print production until I have received written sign-off from you referencing the correct proof to proceed with.
By approving your final proof you accept responsibility for the information, wording and layout as shown. If errors are discovered after proof approval, we are required to charge for a print order at the minimum quantity. Amended reprints will be treated as a new order & charged for accordingly. However, if an error is made on our part de Winton Paper co will replace the items free of charge.
Once you have signed off on your proof, your order will be printed and dispatched. You can expect your invitations to arrive within 10 working days from this final approval if there are no packaging extras. It is your responsibility to ensure that payments are made and proofs approved in good time for your own deadline.
A minimum order of 20 of each item is required. We recommend item-per-person goods e.g. One place card, one menu per person. For invitations, save the dates and thank you cards it is variable but we find taking 70-75% of your total guest number usually works.
Look down your guest list, are there more single friends than there are families and couples? The higher proportion of single guests, the higher percentage of your guest number.
Original Paintings
de Winton Paper co. is not able to give original artworks to the clients due to our attempts to maintain an environmentally friendly stance. I use up both sides of paper and every available corner, resulting in multiple clients’ work on a single piece of paper. If you wish to have the original please let us know and we may be able to accommodate your wish for a small additional fee depending on the scope of the work. There are also occasions when an artwork is painted in separate sections and assembled in photoshop, due to ease of adaptation should the client wish, therefore the originals will not resemble the finished product.
Copyright
The de Winton Paper co holds all copyright for designs and you cannot copy or reproduce any of our designs in any way from the jpeg proofs. Neither you, nor a third party, may copy any part of the design or reproduce it in any way, without permission of de Winton Paper co.
It is your responsibility to obtain permission for any copyright material, for example hymns or poems that are to feature in your stationery.
If you request a modification to the pre designed collection, the de Winton Paper co reserve the right to offer the design to other clients but only after your wedding or event has taken place. Once final design has been agreed, normal printing & other prices apply (which will be covered in the initial quote.)
The de Winton Paper co will not copy or otherwise recreate another artists work, please do not ask us to.
GDPR Policy as of 25th May 2018
The de Winton Paper co reserve the right to display your wedding stationery at Wedding fairs, showcases and social media after your wedding or event has taken place. Please let us know if you wish for us not to do this.
At de Winton paper co your data is used solely for the purpose of creating your stationery products. For wedding stationery customers, in filling out the Stationery Information Form you are consenting to de Winton Paper co’s use and storage of your data for the time period leading up to your wedding and for 6 months afterwards just in case we need to get in touch with you for feedback purposes. Your stationery files and email correspondence are also wiped of any personal data 6 months following your wedding date unless you continue to contact us for further products. Designs will be retained for future use at the discretion of de Winton Paper co. In the occasion of your purchasing the printed envelope addressing or invitation naming service a spreadsheet of the details will be sent to our printers, Printed.com who print these personalisations.
Cancellations
In the event of an order being cancelled by yourselves we cannot refund any money once work has commenced: ‘work’ is defined by the form being filled in and sent back to us.
Refunds
As a standard policy we only make refunds and exchanges if goods are faulty. Any faults or defects must be relayed in writing with an attached image within three days of receiving your order and your complete stationery order returned to us, in its entirety, packed securely so as to avoid any damage likely to be incurred during transportation. The cost of return delivery will be incurred by The Client.
If your wedding stationery is deemed to be faulty on the part of de Winton Paper co. we will be happy to correct or replace your stationery with the same, or, if it is not possible to resupply your stationery with the same, we will offer an alternative or similar replacement.
De Winton Paper co will offer you a refund for the amount paid for the faulty part of your order if we are unable to correct or replace your stationery. De Winton Paper co will only offer a full refund if the order is faulty in its entirety.
Returns
Please note that de Winton Paper co. cannot accept returns due to customer input or typographical errors. When your final proof is approved you accept responsibility for any errors. If mistakes are discovered after final printers proof approval, we will charge for any reprinting.
Printing Variations
Please note that samples may not exactly match the finished product due to variations in the print production process. Press set-up, plates, ink and paper can all result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and do not constitute a fault or a refund.
We have to allow a 3mm bleed around the edge of the product when sending to print resulting in rare cases where the print is a millimetre off centre. We will not offer reprints in this instance as it is a condition passed onto us by our printer. However we will use our discretion to review each case individually.
Please be aware that colours will appear differently on screen compared to the finished printed product.
Delivery
We are proud to offer Free Delivery on all UK orders.
All UK orders will be sent to the supplied address by Royal Mail First Class recorded delivery, requiring a signature on delivery. For international delivery we will use a similar service and will advise of cost on the first invoice.
Please take care to supply an address where you will be able to sign for the package. We accept no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Bespoke T&Cs
de Winton Paper co. only works with a limited number of clients each year to ensure a quality product perfect for your wedding. Please make sure you get in touch at least 16 weeks before your print deadline to ensure enough time to design, print and deliver your stationery.
Normal terms & conditions apply, along with the following :-
A 50% non-refundable booking fee (based on an individual quote) is paid before any bespoke work begins. The bespoke design fee covers the research, consultation and design time. The remaining 50% will be paid prior to printing. All charges will be paid via invoice.
The client agrees to collaborate on a moodboard before any work is started so that we all have a clear idea of the style of invite you are after.
The client agrees to give clear and concise feedback after the first and each draft thereafter has been received. We will continue to work with the client until we reach a final design, however the number of free amendment stages must not exceed 3. Rounds of revisions after this paint will be charge at £15 a time. Any changes that involve additional painting after this will incur an extra charge which will be discussed at the time (£40 an hour). Once final design has been agreed, normal printing & other prices apply (which will be covered in the initial quote.)
The de Winton Paper co reserve the right to offer elements of your design to other clients wanting a bespoke service. Venue illustrations painted for bespoke commissions will be available to all couples getting married at that venue.
The de Winton paper co reserve the right to turn any bespoke design not used in final printed designs for the couple into a pre-designed collection.
The de Winton Paper co will not copy or otherwise recreate another artists work, please do not ask me to.
The de Winton Paper co will not incorporate other artist’s work if requested by a client.
The de Winton Paper co will not provide layered psd files or a digital files for their own reprint of the stationery design, but will consider requests on a case by case basis.
The Bespoke Design Fee
The bespoke design fee includes consultation, design, painting and up to 3 rounds of revisions for the full suite based on the paintings following an original theme established at the first design stage. Should the client wish to commission additional illustrations that fall outside of the original theme: e.g. Gin bottle, cocktail illustrations, Landmark illustrations for table plans, these will be charged separately.
Modern Calligraphy
We require 50% of the total payment prior to commencing the modern calligraphy design, and the total balance is payable prior to delivery. It is your responsibility to hand over all information to complete the artwork, any delay in delivery of materials will delay the final delivery of the artwork.
Illness and Injury
If de Winton Paper co is unable to fulfil their obligations due to injury or illness, the client will be informed immediately and each issue will be dealt with on a case by case basis.
